CANCELLATION POLICY

If you have signed up for a class but need to cancel, you must do so prior to the late cancellation window to avoid cancellation charges/penalties. For spin, mat pilates, and yoga, class must be cancelled 4 hours or more before class starts to avoid penalty. The exception to this is our early morning classes (6:00am + 7:30am), which must be cancelled 8 hours or more before class. For all reformer pilates classes, regardless of time slot, the cancellation window is 12 hours.

All cancellations must be made through your online account and cannot be made over the phone or through email. Your class will be returned as a class credit onto your online account and will remain there for you to use towards your next reservation.

If you do not cancel your class in accordance with the policy, you will be charged as though you were in attendance, and a credit will be deducted from your account. For membership holders there will be an $8.00 late cancellation/no show charge.

WAITLIST POLICY

If class is full, we recommend putting yourself on the waitlist. If someone who is booked for class cancels their reservation, those on the waitlist will be added to the class in the order of their booking. If you are on the waitlist, you are indicating that you want to attend class. Once you are added to class, you are holding a spot and others cannot sign up. Therefore, if you can no longer attend class, please remove yourself from the waitlist. Once you’ve been added to the class, the cancellation policy applies and you will be charged for late cancellations or no shows.

When you are added to class you will receive an email. Please note- if you have turned off notifications on your account, you will not receive a notification and will still be subject to late cancel/now-show fees. Please either turn your notifications back on or if you prefer to leave them off, continue to check your schedule frequently to see if you’ve been added to class.

Thank you so much for your cooperation and understanding with these policies. These policies are in place to help ensure that everyone who wants to attend class can get in!